App Crashes

​

We would love to say we're perfect, but this sort of thing might still happen time to time...but we're here to help!

​

Receiving 'error messages' when using Arched might be frustrating, but it's a step in the right direction. If you receive one of our error messages, please contact us right away with a brief summary of what happened or what you think may have caused it. The more you can tell us, the more we can help!

​

While this is quite rare, if at any time the keyboard or app crashes during use, again, let us know right away via our Contact Us page so we can work towards making sure it won't happen again!

​

​

Bugs

​

No, not real bugs. Digital bugs. These are little or sometimes quite noticeable "glitches" within the software that prevent it from working correctly. This could be anything from a button that doesn't seem to work, to a window that won't go away.

​

In order to keep our software running the way it was designed, removing these bugs is just as important as preventing and finding crashes. Just like a crash, IF you find a bug, just shoot us a message through our Contact Us page describing the bug and we will get on it ASAP.

​

​

Updates

​

Over time our development team works to further improve our software in every way we can find. While it's our job to continue enhancing our products, it's also our job to keep you up to speed with us as we go!

 

Many updates will be sent to your device via a notification, but not all. To keep your products as up to date as possible, check our social network feeds for news or announcements, or visit our page on the iTunes App Store for the most recent software.

​